Forum Discussion

danieliscoolio's avatar
danieliscoolio
Seasoned Novice
24 days ago

Needed help with support, but they greyed out the chat option..

So I bought The Sims 3: Seasons for Mac, but the version I got was 32-bit, and usually I would go to support, but the option to chat with them was greyed out..... WHAT DO I DO!?!??!?!?!?!?!?!?!?!?!?!?!?

 

ea help

2 Replies

  • danieliscoolio's avatar
    danieliscoolio
    Seasoned Novice
    23 days ago

    There wasnt an option resume the original case... and it closed by itself?
    Edit: I contacted them prior to making this forum post but i lost power and couldnt resume the chat after power came back on.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hey danieliscoolio​,

    Were you able to get through to another advisor, or are you still running into issues with this? I do see your recent case 245860024 was a live chat, was that before this happened?

    Are you able to just resume that case from your case history page here?

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