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Stxr_platxnum's avatar
Stxr_platxnum
Newcomer
13 hours ago

Not receiving 2FA codes via iCloud and tried everything

hi, i'm posting for help because my brother's account (which we share) is impossible to get into rn. he knows his password and everything, but the 2FA codes just aren't coming through to his email...
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EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
13 hours ago

Hello Stxr_platxnum​,

best course of action in a case like this is to contact EA Support. For that, please fill out the form saying that you can't log in and then choose the option of either a live chat or e-mail to get in contact with support.

  • Stxr_platxnum's avatar
    Stxr_platxnum
    Newcomer
    13 hours ago

    Im not getting the option for e-mail to get in contact with support, only the ea live chat which I dont have good experience with in the past because of the self-destructing chat + agents not being available at the times im available. Do you know of the official ea support email that i could write an email to?

    • EA_Pythia's avatar
      EA_Pythia
      Icon for Community Manager rankCommunity Manager
      13 hours ago

      There's no e-mail to specifically contact Support over - it's only possible by creating a case through the website.

      If you want to create a case through e-mail, you might have to change the topic when filling out the form until you find one that allows you to create an e-mail case. Most of the time though, a chat is the easiest option in this kind of situation as it will be a lot faster than an email case, which can take several days for all the replies.

      Agents should generally always be availalbe - if you get the message that a chat is not currently possible, please try a different browser.

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