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mos894's avatar
mos894
New Novice
7 days ago
Solved

Old Microsoft account disabled, can’t get in my right EA account anymore

My original Microsoft alias was permanently deleted years ago and cannot be restored by Microsoft. EA verification codes are still being sent there. I can verify ownership through purchase history and linked accounts. Please help me change the email manually. EA Customer service said I will get a pop-up on the PS5 to change. Tried this 5 times. Nothing works. Very frustrating customer service doesn’t have more tools for this problem. I have send several proofs this is my account. Could somebody help please?

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  • EA_Aljo's avatar
    EA_Aljo
    7 days ago

    Hi there. Thanks for contacting us. What you should do is see if an advisor can update your email address. They should be able to do that if you can verify ownership of the account. Cases can be opened by using the 'Contact us' button at the bottom of this page.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 days ago

    I'm very sorry to say, we can't help with this over the EA Forums. You'll need to try contacting an advisor again. Thanks!

  • mos894's avatar
    mos894
    New Novice
    7 days ago

    You should think they can, but they can’t. They have the possibility to set up a pop up for on the PS5. But I don’t get the pop-up in me EA game on the PS5. They’ve no other solution. Very strange there is no manager or other department who can help with this problem they said. 


    Also my Xbox S is logged in on the right EA account en should be a verified console. But when I went on the Xbox I don’t get the verification in the EA app so i can’t change things like my mail address.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hi there. Thanks for contacting us. What you should do is see if an advisor can update your email address. They should be able to do that if you can verify ownership of the account. Cases can be opened by using the 'Contact us' button at the bottom of this page.

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