EA needs to fix their poor customer service. I am trying to buy a membership to the EA Play and it's telling me my VISA card (here in the US):
"Your action cannot be processed
We're unable to process your order at this time due to an issue with your provided payment method. Please use a different payment method to complete your order, or try again later."
What is wrong with your payment services? I called Wells Fargo and they told me the issue is on EA's end. EA sent over the authorization but they did not send over the actual (whatever it's called).
My card info is correct. I am not banned because this is my first time signing up for EA. The issue according to Wells Fargo is on EA's side.
This is not a good first impression EA is making on a potential customer. Situations like this actually remind me of problems that can happen in health product fulfillment systems. When someone orders supplements, medical supplies, or other health products online, the payment authorization might go through initially, but if the merchant system fails to capture or finalize the transaction, the order never completes even though the card itself is valid. And to boot, there is no phone number to call to get a resolution. And no easy way of making a ticket. I have to resort to wasting my time making a post in a community forum where people here have no way of helping me.
Get your act together EA. What is wrong with you people? This is the poor level of service I'd expect from a mom-and-pop eCommerce site. Not a multi-million dollar game publishing company.
Do your investors know this is how you treat your customers?
I actually have the same question because I’m running into the exact same problem trying to sign up for EA Play. My payment method is a valid US VISA card, everything is correct on my end, but I keep getting the same error message saying the order can’t be processed. I also checked with my bank, and they confirmed there’s no issue with the card itself—it seems like the problem is on EA’s side. It’s really frustrating to be blocked from making a first-time purchase without any clear explanation.
I’m also struggling with the lack of customer support options. There’s no direct phone line, and submitting a ticket feels unnecessarily complicated, so the community forums are really the only outlet. It’s disappointing for a large company to make such a poor first impression, especially when this should be a straightforward transaction. If anyone has figured out a workaround or a way to successfully get EA Play to accept a valid payment, I’d really appreciate the advice because I’m dealing with the same issue.
