Payment not going through even though there is money on my card.
EA needs to fix their poor customer service. I am trying to buy a membership to the EA Play and it's telling me my VISA card (here in the US):
"Your action cannot be processed
We're unable to process your order at this time due to an issue with your provided payment method. Please use a different payment method to complete your order, or try again later."
What is wrong with your payment services? I called Wells Fargo and they told me the issue is on EA's end. EA sent over the authorization but they did not send over the actual (whatever it's called).
My card info is correct. I am not banned because this is my first time signing up for EA. The issue according to Wells Fargo is on EA's side.
This is not a good first impression EA is making on a potential customer. And to boot, there is no phone number to call to get a resolution. And no easy way of making a ticket. I have to resort to wasting my time making a post in a community forum where people here have no way of helping me.
Get your act together EA. What is wrong with you people? This is the poor level of service I'd expect from a mom-and-pop eCommerce site. Not a multi-million dollar game publishing company.
Do your investors know this is how you treat your customers?
