Refund Request

Question

Hello,I'm kindly following up regarding my refund request for a Sims 4 pack purchased through the EA App. I submitted the request within the refund window and have been regularly checking both the EA Help page and my email for updates.So far, I haven’t received a response, and since I’m unable to submit a new request due to my existing open case, I’ll continue to wait for support to review and respond.I genuinely hope the process moves forward soon. Thank you for your time and assistance.

ea_cuervo · Answer

Hey there,&nbsp;
If you would like an update on your refund request, please contact EA Help, as we can't assist with account-related issues/queries here in the EA Forums.
How to get help with your EA Account

roseablamv · Answer

I contacted Ea and requested a live chat to explain my issue. It was marked as solved, but no one contacted me. What should I do?

ea_cuervo · Answer

Once you click on the Live Chat, it should show a chat pop-up on the bottom right of your screen. If you don't see that pop-up, please disable any possible ad/pop-up blockers in your browser.&nbsp;

roseablamv · Answer

There is no such problem, but the live call was never initiated. I cannot create a new request because this request is considered resolved

ea_cuervo · Answer

You can also try starting a chat while logged out on the website or while using an incognito page on your browser. That should allow you to start a new chat.&nbsp;

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Refund Request

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