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poguoss's avatar
poguoss
Seasoned Newcomer
1 month ago
Solved

Submit an Appeal option is bugged there is no Email us Option anymore.

Hi. So my EA was stolen and banned. I verified ownership and got my account back. I was informed by the EA live agent that i need to submit an Appeal by going on  https://help.ea.com/en/customer-ca...
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  • EA_mplsnow's avatar
    EA_mplsnow
    1 month ago

    Hey poguoss​, 

    If you're not seeing the ban in your penalty history or the email option after submitting that web form, please check your connected accounts and order history to confirm you're on the correct account. You'll only have the option to appeal if you're signed in to the account that has an active account action.

    Once you've signed in to the correct account, if you're still not seeing anything in the Penalty History tool and the email option is missing, please reach out to live support and ask them to help you create a case. 

    Let us know how it goes, thanks! 

FreshWantToGoLan's avatar
FreshWantToGoLan
Rising Newcomer
1 month ago

i am having similar issue. I am on correct account. I contacted live support they said they cant help me because the only way to contact Terms of service team is through the Email us option (which is disabled) and through Penalty history( My penalty history says i am not banned). Please fix the webform and bring back email us opt

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
1 month ago

Hey FreshWantToGoLan​, 

Sorry to hear that live support wasn't able to help that time. While it's true that emailing Terms of Service is the next best route, since the usual options aren't available when your Penalty History page is empty, live support should be able to help you create a case. While this isn't ideal, I'm afraid you'll need to contact live support again for assistance. 

Let us know how it goes! 

  • MurkerMann's avatar
    MurkerMann
    Rising Novice
    13 days ago

    Hi and thanks for your advice 

    However I'm also saying the exact same issue. Customer support can see there's an active ban on the acc, even tho it doesn't show in penalty history. I've tried live support many times and they all just push me from pillar to post, claiming they cannot create a ToS ticket on my behalf. Absolutely frustrating. Seriously considering legal proceedings now because I'm not just sitting back and losing my 1500 bucks worth of skins heirlooms and 750hrs over the 7 hrs Ive played since this game opened! So much for trying to support a new game, only to be treated like this......sad sad sad times 

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