Trying to Recover Sims 4 content from retired Email
I know the username and password for my old account; problem is it is linked to an email that is no longer active. The login page prompts an email verification code but the email no longer exists. I have tried my phone number, but no code is sent when I try. I used to log in with origins; trying to switch over to the EA app. I have the Sims 4 and several content packs on that account that I had purchased over the course of 5+ years! I'd really love to be able to access it.
Hi there,
Since you don’t have access to your email address, please use the Contact Us button at the bottom of the EA Help page to reach our support team. They can try to help recover your account.
To help them recover your account as quickly as possible, have this info ready:
- the original email address on your EA Account
- any usernames that are linked to your EA Account, like your EA ID, Xbox Live Gamertag, or PlayStation™Network Online ID
- any invoice numbers from games you’ve bought through an EA platform, like the EA app.
Thank you.
