Forum Discussion

ghsmith55's avatar
ghsmith55
New Novice
5 days ago

unable to log into help.ea.com/tech support verification email no longer exists

Although I was able to change my log in/contact e-mail to my new account, EA help is using my old email account which does not exist any longer for verification purposes.  I am unable to use EA Help/...
accessibility
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 days ago

Have you tried another device besides your phone? Did you also try putting your browser into desktop mode?

ghsmith55's avatar
ghsmith55
New Novice
2 days ago

I have two devices, my $11,000 gaming desktop PC, which I built from the ground up (not just buying components off of Amazon or NewEgg) with a 43" 4K IPS monitor, and my phone which I use solely for making phone calls.  I have tried five different browsers (Firefox, Chrome, Opera, Vivaldi, and Microsoft Edge).  I did try putting the phone into desktop mode.  The site does not work.  I should not be having to jump through 20 million hoops just to simply change a password.

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