Forum Discussion

ghsmith55's avatar
ghsmith55
Rising Novice
15 days ago

unable to log into help.ea.com/tech support verification email no longer exists

Although I was able to change my log in/contact e-mail to my new account, EA help is using my old email account which does not exist any longer for verification purposes.  I am unable to use EA Help/...
accessibility
ghsmith55's avatar
ghsmith55
Rising Novice
12 days ago

I have two devices, my $11,000 gaming desktop PC, which I built from the ground up (not just buying components off of Amazon or NewEgg) with a 43" 4K IPS monitor, and my phone which I use solely for making phone calls.  I have tried five different browsers (Firefox, Chrome, Opera, Vivaldi, and Microsoft Edge).  I did try putting the phone into desktop mode.  The site does not work.  I should not be having to jump through 20 million hoops just to simply change a password.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
10 days ago

I agree you shouldn't have to jump through hoops. Normally, that's not the case. You've got a very unique situation and I'm running out of suggestions. Do you happen to have a firewall in place that might block access to our help site?

  • ghsmith55's avatar
    ghsmith55
    Rising Novice
    9 days ago

    Just the basic Windows Firewall, and I already tried turning it off without no better result than any of the other attempts.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Have you tried being on an outside network that none of your devices have accessed? Or on a completely different device and network?

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