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f986a706017b6947's avatar
f986a706017b6947
Rising Newcomer
25 days ago
Solved

Unjustly Banned Over Gamertag

I'm disputing my permanent ban which I just learned is from my Xbox Gamertag - PissdOffGerman2. I have had my gamertag for 19 years and it is a reference to an old Youtube video that was popular at t...
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  • EA_Mako's avatar
    EA_Mako
    24 days ago

    Hey f986a706017b6947​,

    I'm afraid we aren't able to discuss or review any account details here on the forums, including bans or suspensions. The only team able to review an issue would be our Terms of Service team, via an appeal. 

    We are not an alternate path for an appeal, nor are we able to reverse a decision made by the ToS team here, sorry. 

f986a706017b6947's avatar
f986a706017b6947
Rising Newcomer
24 days ago

Bumping for visibility.  If I would've known that I previously was given a suspension for my gamertag, I would've changed it.

Below is the response I received after I asked what I did or why my account was suspended.  How was I supposed to know it was for my gamertag when this is the information I was given?

"We have received your most recent correspondence expressing concerns about the action that was taken on your account.

After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures.

Due to this violation, we will not remove the sanction that was applied to your account.

You can review the full User Agreement at http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

After completing two full investigations into your complaint, we consider this matter closed."

 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
24 days ago

Hey f986a706017b6947​,

I'm afraid we aren't able to discuss or review any account details here on the forums, including bans or suspensions. The only team able to review an issue would be our Terms of Service team, via an appeal. 

We are not an alternate path for an appeal, nor are we able to reverse a decision made by the ToS team here, sorry. 

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