Forum Discussion

Kiome_Nightmare's avatar
Kiome_Nightmare
Seasoned Newcomer
2 months ago
Solved

Unlink/ no access to old account

I'm trying to unlink an old account from when i was about 10 years old to an email that i no longer have access to. This is what shows up as the email i need to log in (c7****@disabled.ea.com), but c...
accessibility
account info
  • EA_Mako's avatar
    EA_Mako
    2 months ago

    Hey Kiome_Nightmare​, 

    If you no longer have access to the email address registered to the EA account or it's been disabled as in this case, you'll want to reach out to our support team directly so they can help update those account details.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 months ago

Hey Kiome_Nightmare​, 

If you no longer have access to the email address registered to the EA account or it's been disabled as in this case, you'll want to reach out to our support team directly so they can help update those account details.

If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. 

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!1,651 PostsLatest Activity: 9 hours ago