Forum Discussion

5weetyPepper's avatar
5 hours ago

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live chat support (Screenshot 1)

There is no option to contact live chat there. After that they just closed my case. So I opened a new one where I spesifically stated that I need to contact with live chat support. After waiting for another 2 days thay send me this (Screenshot 2)

Link is different now but it literally goes to the same page. The case status is now "whaiting on player". Like what do you want from me? THERE IS NO OPTION to contact live chat. I wrote it in my case. What exactly does your support team not understand? At this point I am not even sure that these cases are beign reviewed by real people. And the fact that I have to wait 2 days for each of these responses...

I have all required information to login into my account. This problem isn't coming from my side. Can you provide me an actual support on this matter? 

 

 

 

 

 

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hey there, you can find the live chat by clicking on this link: https://help.ea.com/en/ea-account/, scroll down to the bottom of the page and click on "Contact Us". 

    On the next page, fill in the form and select the following topic: Update EA Account

    That should give you the option to start a chat. 

    Let me know if you have any questions. 

  • Already tried it before. There are only links to other topics 

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