Forum Discussion

5weetyPepper's avatar
5weetyPepper
3 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
discussion
ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    3 months ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
3 months ago

Hey there, you can find the live chat by clicking on this link: https://help.ea.com/en/ea-account/, scroll down to the bottom of the page and click on "Contact Us". 

On the next page, fill in the form and select the following topic: Update EA Account

That should give you the option to start a chat. 

Let me know if you have any questions. 

SnypR2's avatar
SnypR2
Seasoned Newcomer
21 days ago

That’s not a live chat. Respectfully, pull ya head in. And even with fact it’s NOT a live chat, rarely can you even submit a claim.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hi SnypR2​, I just tested the chat here and after using Update EA account as the topic, it gives me the chat option: 

    What options do you see after filling out the form?

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!2,998 PostsLatest Activity: 11 minutes ago