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5weetyPepper's avatar
5weetyPepper
7 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
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ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    7 months ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

SnypR2's avatar
SnypR2
Seasoned Newcomer
6 months ago

That’s not a live chat. Respectfully, pull ya head in. And even with fact it’s NOT a live chat, rarely can you even submit a claim.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
6 months ago

Hi SnypR2​, I just tested the chat here and after using Update EA account as the topic, it gives me the chat option: 

What options do you see after filling out the form?

  • Chelsea201520's avatar
    Chelsea201520
    Newcomer
    1 hour ago

    That option is there, but it's grayed out and you cannot click on it

     

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