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5weetyPepper's avatar
5weetyPepper
4 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
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ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    4 months ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
3 months ago

Just to help illustrate what you're explaining. The Chat option should appear at the bottom after filling out the form: 

 

ITzJosh1995's avatar
ITzJosh1995
Rising Newcomer
2 months ago

EA_cuervo​ 

i have just submitted an issue with my FC26 ultimate team and I need assistance as I have some sort of bug on my ultimate team however I have no live chat shown when I scroll down?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    ITzJosh1995​ depending on the topic selected, you might not get the option to start a chat. Usually, if you select "Update EA account" in the help topic, you get the chat option.

    • Latul007's avatar
      Latul007
      Seasoned Traveler
      18 days ago

      EA_cuervo​ 

      I just selected the topic "Update EA account" and I don't have an option for live chat.
      I am in Canada. No VPN in the US but when I create a ticket, I have been asked to live chat but I cannot.

      Thank you, 

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        17 days ago

        Latul007​ I'm sorry to hear you can't start a chat. What options are you given after filling out the form? 

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