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5weetyPepper's avatar
5weetyPepper
4 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
discussion
ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    4 months ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

LannaTL's avatar
LannaTL
New Novice
2 months ago

Im stuck with this load screen for hour and try again with VPN from 3 country still the same

  • LannaTL's avatar
    LannaTL
    New Novice
    2 months ago

    this hacker changed my email i cant do anything

    [Edit: An image showing a full email address has been removed - ElliotLH]

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 months ago

    Have you tried a different browser or device?

    • LannaTL's avatar
      LannaTL
      New Novice
      2 months ago

      Dude i try it on Mobile and PC 
      Browser = Firefox Chrome even Edge
      If you know anything can i DM to you
      i can provide all my proof

      • ElliotLH's avatar
        ElliotLH
        Hero+
        2 months ago

        Sorry, but I don't provide assistance over DMs. 

        I have just tried going through the steps on the EA Help site without logging in, and was able to launch a live chat without a problem (I used Edge on PC and Chrome on my phone). You could try doing that if you haven't already. 

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