Your accounts can’t be linked.
Hello, I have been in contact with EA support about my case, but suddenly the case is closed and I have got no feedback. My issue is that I had a XBOX Gamepass account with a email address that got...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey there,
These restrictions are in place to help you keep your account safe as there are risks associated with unlinking accounts. You can learn more about the risks here: https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over.
That means you’ll permanently lose access to:
- games and game progress
- DLC, expansions, and anything extra you have for your game
- memberships and subscriptions
- in-game purchases.
If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account.
All unpeople did is make ur self lose money I also can't link cuz it says it's been linked and the email it shows is no email I've ever had..so now I have to get my 100$ back cuz I couldn't get on for beta why in the hell will I sit here and even try to figure this out it's your problem u should fix my solution is to never play a e.a story game ever again because of this stupid **bleep**..unless u have a suction on your end to fix my account that I never linked before..to a email that's not even mine
- EA_cuervo
Hey there, please note that you must have access to both accounts in order to link a platform account to an EA account. If the accounts have been linked and you do not recognize the email on the EA account, you can contact EA Help for assistance.
The EA Help chat is working and available for support. However, please be aware that wait times may be a bit longer than usual due to the recent beta game releases, which have increased the number of incoming requests.
We understand delays can be frustrating, but the support team is actively working through cases, and players are continuing to get assistance
