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criss-vaughn's avatar
criss-vaughn
3 years ago

EA Play Pro only - Your game failed to launch

Hi guys, I am a EA Play Pro only User and do get the "your game failed to launch" error all the time. What I did: - re-installed game - cleared cache - re-installed drivers - closed Steam Have...
wild hearts
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi Everyone, 

Thanks for taking the time to provide this information. We have shared everything so far with the team. 

I wanted to check if it would be possible to get an EA Error Report ID as well. Please either update your post or reply to this one with the ID (will be a long string you can copy) and I can pass these on. 

For Vis: @INC_N3XUS @20Andy11 

20Andy11's avatar
20Andy11
Rising Rookie
3 years ago

Any news on this?

Edit: After the Update the Game works for me!!! Finally.. Hopefully it's fixed for the others, too.

Happy Hunting!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @20Andy11 , can you go to C:\Users\yourusername\Documents\KoeiTecmo\WILD HEARTS folder after closing the game.

    Make a backup of it just in case, then go and delete the SYSTEMSAVEDDATA folder, and launch the game, hopefully it'll help.

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