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yanyanniiee's avatar
yanyanniiee
4 years ago
Solved

it says the platform client overlay is not enabled but it is

I've done various fixes accdg to google but nothing worked. Origin in-game overlay is on yet it still says it's not enabled PLS HELP
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @yanyanniiee Thanks for checking that, do you have any running Anti-virus or additional security? If not can you try putting your device in a Clean Boot?

yanyanniiee's avatar
yanyanniiee
4 years ago
@EA_Illium I do have Windows Security. Do I still do a clean boot?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @yanyanniiee Can you make sure its not interfering in any way, if not try putting your device in a clean boot?
    • yanyanniiee's avatar
      yanyanniiee
      4 years ago
      @EA_Illium you mean launching the game while the anti-virus is off?
      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        4 years ago
        @yanyanniiee You can try to either temporarily disable it, or add Origin and ITT to a whitelist for the antivirus to not block/control. If you continue running into issues, put your device in a clean boot (where only windows services run) to see if it happens there as well.

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