Forum Discussion
Can't get on game. Error code keeps popping up. What is the solution?
Hi,
We are suffering from disconnects from EA Server during the Chapter The Attic - Turn Up. We have tried lowering down the graphic settings but the issue still remains. We have also tried turning off antivirus and firewalls (not recommended) and ipconfigs commands. We are almost finished with the game and we hope you could help us. Thank you.
- EA_Illium3 years ago
EA Staff (Retired)
Hi Everyone,
I wanted to check if anyone was still seeing an issue connecting online with ITT? If so please let us know the following...
Platform(Include which Generation):
PSN ID or Xbox GT:
Type of Network being used:
Date/time issue occurred:
Are you getting an error message (if so what is it)?
What are you trying to do when running into an error/ getting stuck?
What was the last action you completed before it happened?
How often does the bug occur?
Steps: How can we find the bug ourselves?
Also, include any troubleshooting, Screenshots/Clips you might have:- 3 years ago
I have a friend who is attempting to connect to my game online, I have the full game and he has the friend pass. Everytime he accepts the invite and attempts to connect, it keeps giving the error "your account settings have changed." It's on the switch and I'm not sure the answer to some of those questions but I do know we haven't even gotten to play together at all, he's just trying to connect online and it's not allowing him to.
- EA_Illium3 years ago
EA Staff (Retired)
@gabiperez96 Are you both playing on the switch? Do either of you have any kind of restricted account like a child account?
- 2 years ago@EA_Illium Just wanted to pop in to say I am running into this same issue! I own the full version of It Takes Two, and I am attempting to play online with my friend who has the Friend Pass. Every time she attempts to accept my invitation to play, she encounters Result Code: 150-80190000, and is unable to join. To add to this confusion, I have ALSO encountered Result Code: 150-80190000 a handful of times when attempting to begin an onilne game on my Nintendo Switch.
This error has occured over a dozen times for us within the last three days. Every other network function of our Nintendo Switches, such playing other games online, works with no issues. We have both attempted to uninstall and re-install the games, and power cycle our devices, but to no avail. I have a screenshot of the error code, which can be viewed at the following link:
https://imgur.com/a/my2oF0Q- EA_Cath2 years ago
Community Manager
@MrHucklebuck Hey there, apologies for the delay. Are you still getting this error? It looks like other people have been experiencing this issue recently.
- 2 years ago
Yes any time i try to get online it says sytems setting changed and that error message listed above that ends in 0000