Kingdom of Amalur: Reckoning no DLC playable

Question

I also published this question in the German EA Forum, but since I expect the audience here to be larger, I am also posting my problem here.

After many years I reinstalled KoA:R from my EA account including both DLCs as the following screenshot from the EA App (PC, Windows 11 64-bit) shows:

I know that THQ later acquired the rights to the game but, the installation worked, and I can play the main game even though it won't connect to the EA servers.

Unfortunately neither DLC is playable/startable so I was wondering if anyone knows a way to start them since, for example, there is no Commordire Garrick in the Seaform Tavern.

I appreciate any help and thank the helpers in advance.

stiffkittin · Answer

Nothing? No response at all? This is astonishingly negligent and consumer hostile behavior. To shut down the in-game authentication servers, while leaving the requirement for the game to do so in place. I literally can't even resume my old save game now. Hours of progress lost. It's totally irrelevant too, as both the game and its DLC are served up and managed by EA App, so installation presupposes a legitimate license.

ea_leeuw · Answer

Hey -- I get the frustration here, especially if you’re losing access to saves or DLC content.
Just to set expectations: the forums aren’t a 1:1 support channel, so replies aren’t guaranteed or immediate. If you need direct assistance on your account or entitlements, EA Help is the right place to go.
That said, a few things you can try which have resolved similar issues for others with Kingdoms of Amalur: Reckoning:

Double-check that the DLC is installed, not just owned, in the EA App
Use the Repair option on the game in the EA App
Launch the game once while online to refresh entitlements
Try a new save file to confirm whether DLC content (e.g. Commissar Garrick) appears -- older saves sometimes don’t trigger DLC correctly
Make sure you’re not mixing saves between the original version and Re-Reckoning
Running the EA app and game as an admin can also help in some cases

If none of that helps, you’ll need to contact EA Help so they can check your account-specific entitlements directly.

stiffkittin · Answer

Thank you for your reply.The DLC is indeed correctly installed according to EA App, and the files are all present. 'Repair' was the first thing I tried. I even completely re-installed the game fresh (including user files) to be sure.That said the problem is clear. The game no longer signs in to my EA account, as evidenced by the message saying so, at the bottom of the main menu screen. Selecting the 'Downloadable Content' menu option produces an 'Unknown Error', as does trying to reconnect to my EA account through the 'Options' menu. Attempting to load a save file yields a message that the DLC is not installed. A new game fails to show the new DLC areas or quests. The game is simply not set up to allow the DLC to be used anymore, without a valid server allowing it to authenticate the player's ownership. Administrator access has no effect on this behavior.This would be an exceedingly simple hotfix; to either redirect the game to an active server or, even better, just disable the requirement entirely (as in the Steam version, which reportedly doesn't require in-game sign in for the DLC to work).I will see if I have any luck with EA Help. However, to be clear, this WILL require an update or edit to game files, or for EA to set up an alternative authentication solution. I would appreciate it if you could bump this issue up the chain, to help highlight the problem.Thanks.&nbsp;

ea_leeuw · Answer

Stiffkittin​&nbsp;
Thanks for the detailed breakdown -- that helps clarify what you’re seeing.
From what you’ve described, the game isn’t completing its in-game authentication step, which is why DLC isn’t being recognised even though it’s installed locally. That also aligns with the “Unknown Error” and the missing DLC prompts in both existing and new saves.
For Kingdoms of Amalur: Reckoning, those systems are part of the original game setup and aren’t something we can modify or patch via the forums. Differences between platforms (like Steam vs the EA app) can come down to how those versions were packaged or updated over time.
At this point, there isn’t an additional workaround we can provide here beyond what’s already been tried. Since this may involve how entitlements are validated on your account, EA Help is the right place to check that side directly.
I understand that’s not the ideal outcome, but they’ll be able to review account-specific details we can’t access here.

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