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dsaikiranp's avatar
dsaikiranp
Not applicable
5 years ago
Solved

Platform Client Overlay Not Enabled

Just as the title says, when I try to invite a friend, that error message pops up. I have tried every troubleshooting step and contacted support multiple times but to no avail. Having spent 40 bucks on the game, it is disappointing to say the least. Image attached for context.

  • @EA_Illium I was trying to hold off on doing a complete reset, but it seems to have done the trick. Any reason how or why the error occurred?

9 Replies

  • dsaikiranp's avatar
    dsaikiranp
    Not applicable
    5 years ago
    @EA_Illium I did, there seem to be no issues with the file verification. The overlay error message still pops up
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @dsaikiranp Do you have any other applications running when you try to play?

    Can you try going through a Clean Boot to see if you get the message?

    Thanks!

  • dsaikiranp's avatar
    dsaikiranp
    Not applicable
    5 years ago
    @EA_Illium I was trying to hold off on doing a complete reset, but it seems to have done the trick. Any reason how or why the error occurred?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @dsaikiranp Thanks for letting us know a reset fixed the issue. I would not have information on the exact reason, but my guess would be something was somehow blocking it from recognizing everything was running correctly.

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