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annshex's avatar
annshex
3 years ago
Solved

Problem cod

Hello, could you check my code from the game "IT TAKES TWO"? I purchased the key, entered it, the system recognizes the game, but then it gives an error. Invalid product cod
  • EA_QueenBee's avatar
    EA_QueenBee
    3 years ago
    Hey @annshex,

    If you're having issues with product codes, I recommend that you reach out to our live support team via the following link:

    https://help.ea.com/en/help-home/

    They'll be able to take a look at any product code issues you're having.
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @annshex,

If you're having issues with product codes, I recommend that you reach out to our live support team via the following link:

https://help.ea.com/en/help-home/

They'll be able to take a look at any product code issues you're having.
  • annshex's avatar
    annshex
    3 years ago

    Can you attach a screenshot? I don't know where to write ☹️

  • annshex's avatar
    annshex
    3 years ago

     I don't understand what to do next 

    • EA_QueenBee's avatar
      EA_QueenBee
      Icon for Community Manager rankCommunity Manager
      3 years ago
      @annshex,

      Unfortunately not every problem category seems to allow you to start a chat, but if you pick a different one by clicking on "Change topic", you should get the option. Try selecting "I need help with a hacked account" (or something along those lines). That consistently gives me the option to start a chat, and you can just explain to the advisor what the real issue is.

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