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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: (PC) Saved Bug no longer able to load

Hey @Jalma007 

Thanks for reaching out to the community on Answers HQ!

Would it be possible to get a bit more information?

 

  • Platform (or client):
  • EA ID (PSN ID/Gamertag):
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag file and an EA app Error ID Number

Cheers!

6 Replies

  • Jalma007's avatar
    Jalma007
    2 years ago

    As agreed, the answers requested:

    • Platform (or client): Steam, i play on PC
    • EA ID (PSN ID/Gamertag): No EA ID required for Zau when you have steam. My account steam is: Jalma
    • If possible, share a Screenshot or Clip... : Not possible. The save is no longer seen by the game. Unable to load the save
    • If on PC, please share a DxDiag file : the file is attached to this answer

    Cheers,

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Jalma007, Thanks for this! To confirm do you get an error when you try to load the game, or the save slot is not showing when trying to load a save?

    Also to check did this first happened before or after patch 1.1?

  • Jalma007's avatar
    Jalma007
    2 years ago

    Hi,

    Indeed, all the save slots are empty when I launch the game. My save is therefore not detected. Surprisingly, the "continue" tab appears in the game menu. My game is up to date so the problem occurred after patch 1.1 following a crash on my PC.

    Best regards, Jalma

  • Jalma007's avatar
    Jalma007
    2 years ago
    Yes, sorry, but I had to use different communication channels to contact you as quickly as possible
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @Jalma007, No worries I think someone from the discord team was reaching out soon to you for more information. I just didn't want you to get spammed

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