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DragapultAbuser's avatar
DragapultAbuser
2 years ago

Unable to Connect to the EA Servers - Result Code 401-6e (PC/Steam)

Hi, ever since the latest update I have been unable to play It Takes Two (Steam PC Version). I have bought and had this copy since 2022 and was playing it just fine two weeks ago.  However, now...
DragapultAbuser's avatar
DragapultAbuser
2 years ago
@EA_Illium Clicking 'Play Online' so far is always followed up by 'Connecting to EA Servers....' --> 'Authenticating....' ---> Error pops up.

Clicking Sign in to EA Account makes the error pop up instantly
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @DragapultAbuser 

Apologies for the delay, have you tried clearing your licenses folder? 

  1. Make sure EA app and Steam are closed.
  2. Press the Windows key and "R" at the same time.
  3. Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
  4. Delete the "License" folder.
  5. Test once more. 

Cheers, 

  • Kivold's avatar
    Kivold
    2 years ago
    @EA_Illium Hi, I copy pasted this file path but it does not exist "%ProgramData%\Electronic Arts\EA Services". I have checked it manually in my program data files (C:\ProgramData) as well, I only have EA Desktop. Both my game and EA launcher is in C drive.
    I have exact same issue and error code with @DragapultAbuser. In the same scenario, tried everything he tried. I'm also running through Steam and also tried on EA launcher, both same issue.
    • Tressort's avatar
      Tressort
      New Novice
      2 years ago

      they broke the game on steam for real.. just buyed to play with my girlfriend and have the same error.

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago

      Hey @Kivold 

      Apologies for the delay for this to confirm do you have both Steam and the EA app clients fully installed on you device?

      @ShadowReturns55 @qjsdtd @Tressort 

      Are you playing on a friends pass version or a full copy of ITT? 

      • ShadowReturns55's avatar
        ShadowReturns55
        2 years ago

        I have the full copy of ITT on Steam gotten via EA Play (But cannot connect to EA servers)

        the 2nd machine (Different Steam account) has a friend pass version (Which can connect to EA servers)

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