Unable to launch the game. Account issue.
I bought this game on steam, tried to launch the game, then it says I may download this game from another account on this device so I can't run it. But this is the only EA account I have and it is th...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @0137f4ee4ac19061 @Bojuka_Bog Can we try the following and check if this continues?
- Verify you are signed into the Steam and EA accounts that have been linked with each other, versus other accounts you may have.
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Verify the game in your Steam library
- Check for other applications that may be limiting EA App or Game performance
- Trying closing other Anti-Cheats and overlays that may be running
FIXED!
I did two things and now it is fixed.
1) in EA App go to Top left 3 lines, click help - App recovery - clear cache.
2) in Steam, right click Wild Hearts, properties, local files, verify game files
Same issue. I have EA Play Pro, but also own the game on steam. The game cannot launch via Steam, only via EA App. I want to play via Steam, not EA Play Pro but the EA App doesn't recognize that the game is owned by Steam.
Not working for me, still saying it is purchased by another account.
How to fix? Tried all steps, not working...
EA_DavidCommunity Admin
@DeadlyDonut90 This is an account mixup error, you're logging into the EA app using an account that's not linked to your Steam.
If you log out then go to EA.com you can log in with a Steam option.
You can then go to https://myaccount.ea.com/cp-ui/aboutme to see which EA account is actually linked to that steam one, and from here you can make any changes needed to get back into that EA account on the EA app.
