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Anonymous's avatar
Anonymous
7 years ago
Solved

Unravel Two won't start

Hello! 

I just downloaded Unravel Two on my laptop and it just won't launch correctly. When I try to start the game, the screen goes white (or black) and the game crashes instantly.

My computer's quite basic (AMD A6-6310 APU with AMD Radeon R4 Graphics, 8GB of RAM, Windows 10) but I'm not sure if it's a compatibility issue or another problem because I'm able to play other (modern) games without a problem.

Can someone help me? ^^ 

  • EA_Barry's avatar
    EA_Barry
    7 years ago

    @AurVh

    Thank you.

    Some troubleshooting steps:

    • Try setting a different desktop resolution
    • Make sure all available Windows Updates are installed
    • Press Alt+Enter to use windowed mode
    • Run Origin as an Administrator from a Windows User Account that has Admin. privileges: LINK
    • Perform a clean boot before retrying the game: http://support.microsoft.com/kb/929135

    Let us know how you get on with these steps, thanks again.

5 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @AurVh

    Thank you.

    Some troubleshooting steps:

    • Try setting a different desktop resolution
    • Make sure all available Windows Updates are installed
    • Press Alt+Enter to use windowed mode
    • Run Origin as an Administrator from a Windows User Account that has Admin. privileges: LINK
    • Perform a clean boot before retrying the game: http://support.microsoft.com/kb/929135

    Let us know how you get on with these steps, thanks again.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Hi OP. I just wanted to share my solution to this problem as I had exactly the same issue. I did all the standard troubleshooting things and nothing worked (restart, reinstall of game, reinstall of Origin, changed res, open in windowed mode, hit my head against the desk).

    The solution for me was to update my video card driver from AMD, I opened the game and no issues; worked just fine!

    For reference, I have an AMD A10 7800 CPU and AMD R7 350 GPU w/ 12G ram. Also for reference, I downloaded the auto derect driver tool from AMD's website here

    Let me know if that works.


    @AurVh wrote:

    Hello! 

    I just downloaded Unravel Two on my laptop and it just won't launch correctly. When I try to start the game, the screen goes white (or black) and the game crashes instantly.

    My computer's quite basic (AMD A6-6310 APU with AMD Radeon R4 Graphics, 8GB of RAM, Windows 10) but I'm not sure if it's a compatibility issue or another problem because I'm able to play other (modern) games without a problem.

    Can someone help me? ^^ 



    .

  • hi! when i start my unravel 2 game it opens origin and says i dont own the game. i bought unravel 2 on steam.

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,498 PostsLatest Activity: 6 hours ago