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Bonjour,

\n

J'ai acquis le pass de Xbox le Ultimate et dans l'abbonement sa précise que j'ai accès au jeux EA gratuitement sans aucun frais suplémentaire, bizzarement quand je clique sur les jeux depuis l'application Xbox  sa m'envoie directement sur  l'application EA Desktop ou on me demande de payer est-ce normal ? 

\n\n

[edit : titre modifié pour améliorer visibilité]

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Bonjour,

\n

J'ai acquis le pass de Xbox le Ultimate et dans l'abbonement sa précise que j'ai accès au jeux EA gratuitement sans aucun frais suplémentaire, bizzarement quand je clique sur les jeux depuis l'application Xbox  sa m'envoie directement sur  l'application EA Desktop ou on me demande de payer est-ce normal ? 

\n\n

[edit : titre modifié pour améliorer visibilité]

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[Xbox Game Pass / PC Game Pass] EA Desktop me demande de m'abonner à EA Play","moderationData":{"__ref":"ModerationData:moderation_data:7619539"},"body":"

Bonjour,

\n

Le problème est connu des équipes techniques et une enquête est en cours comme indiqué dans ce rapport de bug du forum anglais.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"150","kudosSumWeight":0,"postTime":"2021-05-10T01:58:43.526-07:00","lastPublishTime":"2021-05-10T01:58:43.526-07:00","metrics":{"__typename":"MessageMetrics","views":2034},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7619528/message:7619539","repliesCount":0,"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"384","rawBody":"

Bonjour,

\n

Le problème est connu des équipes techniques et une enquête est en cours comme indiqué dans ce rapport de bug du forum anglais.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7619539_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:4807836":{"__typename":"User","id":"user:4807836","uid":4807836,"login":"Wawilak56","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-10T03:00:27.111-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4807836"},"ModerationData:moderation_data:7619540":{"__typename":"ModerationData","id":"moderation_data:7619540","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7619540":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4807836"},"id":"message:7619540","revisionNum":1,"uid":7619540,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-fr"},"parent":{"__ref":"ForumTopicMessage:message:7619528"},"conversation":{"__ref":"Conversation:conversation:7619528"},"subject":"Re: [Xbox Game Pass / PC Game Pass] EA Desktop me demande de m'abonner à EA Play","moderationData":{"__ref":"ModerationData:moderation_data:7619540"},"body":"

Bonjour,

j'ai un abonnement game pass PC sur le xbox live. Sur la plateforme Xbox me propose de jouer a des jeux EA (type fifa). 

J'ai deux options quand j'arrive sur un jeu. Soit \"installer inclus avec game pass\" ou \"Voir LA EA Desktop\".

Quand je clique sur le premier choix rien ne se passe, quand je clique sur EA Desktop il me propose de télécharger l'application. Chose que je fais.

Une fois que je me connecte sur l'application, EA Desktop me propose de souscrire a l'abonnement EA Live. J'ai bien regardé dans les paramètres de mon compte EA (sur myaccount.EA) il y a bien la connexion entre mon compte Xbox live (où j'ai le game pass) et mon compte EA.

J'ai essayé de vide le cache, de désinstaller / réinstaller, exécuter en tant qu'administrateur, délier et relier mon compte Xbox live avec mon compte EA rien n'y fait.

Merci d'avance de votre aide. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-05-10T03:06:05.952-07:00","lastPublishTime":"2021-05-10T03:06:05.952-07:00","metrics":{"__typename":"MessageMetrics","views":2131},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7619528/message:7619540","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"913","rawBody":"

Bonjour,

j'ai un abonnement game pass PC sur le xbox live. Sur la plateforme Xbox me propose de jouer a des jeux EA (type fifa). 

J'ai deux options quand j'arrive sur un jeu. Soit \"installer inclus avec game pass\" ou \"Voir LA EA Desktop\".

Quand je clique sur le premier choix rien ne se passe, quand je clique sur EA Desktop il me propose de télécharger l'application. Chose que je fais.

Une fois que je me connecte sur l'application, EA Desktop me propose de souscrire a l'abonnement EA Live. J'ai bien regardé dans les paramètres de mon compte EA (sur myaccount.EA) il y a bien la connexion entre mon compte Xbox live (où j'ai le game pass) et mon compte EA.

J'ai essayé de vide le cache, de désinstaller / réinstaller, exécuter en tant qu'administrateur, délier et relier mon compte Xbox live avec mon compte EA rien n'y fait.

Merci d'avance de votre aide. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7619540_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:7619541":{"__typename":"ModerationData","id":"moderation_data:7619541","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7619541":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:31769"},"id":"message:7619541","revisionNum":1,"uid":7619541,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-fr"},"parent":{"__ref":"ForumReplyMessage:message:7619540"},"conversation":{"__ref":"Conversation:conversation:7619528"},"subject":"Re: [Xbox Game Pass / PC Game Pass] EA Desktop me demande de m'abonner à EA Play","moderationData":{"__ref":"ModerationData:moderation_data:7619541"},"body":"

Bonjour,

\n

Comme indiqué dans ce sujet, entre autres, il s'agit d'un problème connu, en cours de résolution.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"110","kudosSumWeight":3,"postTime":"2021-05-10T05:54:05.116-07:00","lastPublishTime":"2021-05-10T05:54:05.116-07:00","metrics":{"__typename":"MessageMetrics","views":2114},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7619528/message:7619541","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"299","rawBody":"

Bonjour,

\n

Comme indiqué dans ce sujet, entre autres, il s'agit d'un problème connu, en cours de résolution.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7619541_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:7619542":{"__typename":"ModerationData","id":"moderation_data:7619542","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7619542":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4807836"},"id":"message:7619542","revisionNum":1,"uid":7619542,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-fr"},"parent":{"__ref":"ForumReplyMessage:message:7619541"},"conversation":{"__ref":"Conversation:conversation:7619528"},"subject":"Re: [Xbox Game Pass / PC Game Pass] EA Desktop me demande de m'abonner à EA Play","moderationData":{"__ref":"ModerationData:moderation_data:7619542"},"body":"

Merci pour la réponse ! Donc wait and see.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"44","kudosSumWeight":0,"postTime":"2021-05-10T08:28:23.358-07:00","lastPublishTime":"2021-05-10T08:28:23.358-07:00","metrics":{"__typename":"MessageMetrics","views":2098},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7619528/message:7619542","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"49","rawBody":"

Merci pour la réponse ! Donc wait and see.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7619542_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:4912313":{"__typename":"User","id":"user:4912313","uid":4912313,"login":"moustikfrg","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-16T09:27:56.822-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4912313"},"ModerationData:moderation_data:7619543":{"__typename":"ModerationData","id":"moderation_data:7619543","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7619543":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4912313"},"id":"message:7619543","revisionNum":1,"uid":7619543,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-fr"},"parent":{"__ref":"ForumTopicMessage:message:7619528"},"conversation":{"__ref":"Conversation:conversation:7619528"},"subject":"Re: [Xbox Game Pass / PC Game Pass] EA Desktop me demande de m'abonner à EA Play","moderationData":{"__ref":"ModerationData:moderation_data:7619543"},"body":"

Bonjour, 

Je suis détenteur du Game Pass sur PC, j'ai donc accès à la liste de jeu EA Play gratuitement vu que mon compte XBOX et EA sont liés. Sauf que sur EA Desktop quand je me rends sur la page d'un jeu de la liste EA Play je dois sois payer le EA Play sois payer le jeu.

Merci de votre aide  🙂

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-05-16T09:45:25.200-07:00","lastPublishTime":"2021-05-16T09:45:25.200-07:00","metrics":{"__typename":"MessageMetrics","views":2027},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7619528/message:7619543","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"333","rawBody":"

Bonjour, 

Je suis détenteur du Game Pass sur PC, j'ai donc accès à la liste de jeu EA Play gratuitement vu que mon compte XBOX et EA sont liés. Sauf que sur EA Desktop quand je me rends sur la page d'un jeu de la liste EA Play je dois sois payer le EA Play sois payer le jeu.

Merci de votre aide  🙂

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7619543_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:7619544":{"__typename":"ModerationData","id":"moderation_data:7619544","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7619544":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:31769"},"id":"message:7619544","revisionNum":1,"uid":7619544,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-fr"},"parent":{"__ref":"ForumReplyMessage:message:7619543"},"conversation":{"__ref":"Conversation:conversation:7619528"},"subject":"Re: [Xbox Game Pass / PC Game Pass] EA Desktop me demande de m'abonner à EA Play","moderationData":{"__ref":"ModerationData:moderation_data:7619544"},"body":"

Bonjour,

\n

Il s'agit d'un problème connu, une enquête est en cours. En attendant, on ne pourra pas vous suggérer grand chose d'autre qu'attendre malheureusement ☹️

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"170","kudosSumWeight":0,"postTime":"2021-05-17T01:58:03.238-07:00","lastPublishTime":"2021-05-17T01:58:03.238-07:00","metrics":{"__typename":"MessageMetrics","views":2001},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7619528/message:7619544","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"386","rawBody":"

Bonjour,

\n

Il s'agit d'un problème connu, une enquête est en cours. En attendant, on ne pourra pas vous suggérer grand chose d'autre qu'attendre malheureusement ☹️

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7619544_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:7619545":{"__typename":"ModerationData","id":"moderation_data:7619545","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7619545":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4807836"},"id":"message:7619545","revisionNum":1,"uid":7619545,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-fr"},"parent":{"__ref":"ForumReplyMessage:message:7619541"},"conversation":{"__ref":"Conversation:conversation:7619528"},"subject":"Re: [Xbox Game Pass / PC Game Pass] EA Desktop me demande de m'abonner à EA Play","moderationData":{"__ref":"ModerationData:moderation_data:7619545"},"body":"

Bonjour, ca fait plus d'une semaine que je ne peux pas jouer aux jeux EA play. Le probleme va t'il être résolue prochainement ? 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"135","kudosSumWeight":0,"postTime":"2021-05-19T08:58:22.602-07:00","lastPublishTime":"2021-05-19T08:58:22.602-07:00","metrics":{"__typename":"MessageMetrics","views":2017},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7619528/message:7619545","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"140","rawBody":"

Bonjour, ca fait plus d'une semaine que je ne peux pas jouer aux jeux EA play. Le probleme va t'il être résolue prochainement ? 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7619545_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:104112":{"__typename":"User","id":"user:104112","uid":104112,"login":"grandpied","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2010-07-13T03:53:58.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0xMDQxMTItTmlGcUNG?image-coordinates=603%2C7%2C1274%2C678"},"rank":{"__ref":"Rank:rank:8"},"entityType":"USER","eventPath":"community:tghpe58374/user:104112"},"ModerationData:moderation_data:7619546":{"__typename":"ModerationData","id":"moderation_data:7619546","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7619546":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:104112"},"id":"message:7619546","revisionNum":1,"uid":7619546,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-fr"},"parent":{"__ref":"ForumTopicMessage:message:7619528"},"conversation":{"__ref":"Conversation:conversation:7619528"},"subject":"Re: [Xbox Game Pass / PC Game Pass] EA Desktop me demande de m'abonner à EA Play","moderationData":{"__ref":"ModerationData:moderation_data:7619546"},"body":"

Bonjour,

\n\n

Je viens de faire le test et je n'ai eu aucun souci.


\n

Pouvez-vous indiquer le jeu auquel vous souhaitez jouer ? 
De plus pouvez-vous vérifier que votre compte Xbox et EA soient bien liées. Vous trouverez plus d'aide à ce lien : Lier vos comptes de plateformes à votre compte EA

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":2,"postTime":"2021-05-24T02:42:52.986-07:00","lastPublishTime":"2021-05-24T02:42:52.986-07:00","metrics":{"__typename":"MessageMetrics","views":2067},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7619528/message:7619546","repliesCount":26,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"460","rawBody":"

Bonjour,

\n\n

Je viens de faire le test et je n'ai eu aucun souci.


\n

Pouvez-vous indiquer le jeu auquel vous souhaitez jouer ? 
De plus pouvez-vous vérifier que votre compte Xbox et EA soient bien liées. Vous trouverez plus d'aide à ce lien : Lier vos comptes de plateformes à votre compte EA

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7619546_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:4008953":{"__typename":"User","id":"user:4008953","uid":4008953,"login":"yumekitai","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-08-05T07:57:23.273-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4008953"},"ModerationData:moderation_data:7619547":{"__typename":"ModerationData","id":"moderation_data:7619547","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7619547":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4008953"},"id":"message:7619547","revisionNum":1,"uid":7619547,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-fr"},"parent":{"__ref":"ForumReplyMessage:message:7619546"},"conversation":{"__ref":"Conversation:conversation:7619528"},"subject":"Re: [Xbox Game Pass / PC Game Pass] EA Desktop me demande de m'abonner à EA Play","moderationData":{"__ref":"ModerationData:moderation_data:7619547"},"body":"

Bonjour, 

j'ai le même soucis. A chaque jeu que je veux installer, ça me renvoit vers le EA Desktop et me dit que je n'ai pas d'abonnement. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"153","kudosSumWeight":0,"postTime":"2021-05-25T05:21:15.608-07:00","lastPublishTime":"2021-05-25T05:21:15.608-07:00","metrics":{"__typename":"MessageMetrics","views":2047},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7619528/message:7619547","repliesCount":25,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"163","rawBody":"

Bonjour, 

j'ai le même soucis. A chaque jeu que je veux installer, ça me renvoit vers le EA Desktop et me dit que je n'ai pas d'abonnement. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7619547_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:7619548":{"__typename":"ModerationData","id":"moderation_data:7619548","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7619548":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:31769"},"id":"message:7619548","revisionNum":1,"uid":7619548,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-play-fr"},"parent":{"__ref":"ForumReplyMessage:message:7619547"},"conversation":{"__ref":"Conversation:conversation:7619528"},"subject":"Re: [Xbox Game Pass / PC Game Pass] EA Desktop me demande de m'abonner à EA Play","moderationData":{"__ref":"ModerationData:moderation_data:7619548"},"body":"

Bonjour,

\n

Comme indiqué ici, il s'agit d'un problème connu en cours de résolution. Pour le moment il n'y a pas d'autres solutions que de patienter pour un correctif. ☹️

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"176","kudosSumWeight":0,"postTime":"2021-05-25T09:49:26.221-07:00","lastPublishTime":"2021-05-25T09:49:26.221-07:00","metrics":{"__typename":"MessageMetrics","views":3707},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7619528/message:7619548","repliesCount":24,"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"392","rawBody":"

Bonjour,

\n

Comme indiqué ici, il s'agit d'un problème connu en cours de résolution. Pour le moment il n'y a pas d'autres solutions que de patienter pour un correctif. ☹️

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7619548_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:7619528"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1742916204000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1742916204000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1742916204000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1742916204000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1742916204000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1742916204000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1742916204000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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[Xbox Game Pass / PC Game Pass] EA Desktop me demande de m'abonner à EA Play","moderationData":{"__ref":"ModerationData:moderation_data:7619552"},"body":"

Bonjour,

Nous sommes au courant d'un problème qui affecte les détenteurs du Xbox Game Pass Ultimate pour accéder aux jeux EA Play sur EA Desktop. Il vous ai demandé de payer une deuxième fois pour EA Play.

L'équipe est en train de travailler à sa résolution.

Merci de votre patience.

*SOLUTION TEMPORAIRE: Il faut désinstaller EA Desktop, ensuite lancer l'appli Xbox, installer le jeu and ensuite réinstaller EA Desktop.

Une fois cela fait, vous devriez pouvoir avoir accès à vos jeux EA Play depuis EA Desktop.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2021-05-26T02:34:02.035-07:00","lastPublishTime":"2021-05-26T02:34:02.035-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":11642},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:ea-forums-fr/community:tghpe58374board:ea-play-fr/message:7619528/message:7619552","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"608","rawBody":"

Bonjour,

Nous sommes au courant d'un problème qui affecte les détenteurs du Xbox Game Pass Ultimate pour accéder aux jeux EA Play sur EA Desktop. Il vous ai demandé de payer une deuxième fois pour EA Play.

L'équipe est en train de travailler à sa résolution.

Merci de votre patience.

*SOLUTION TEMPORAIRE: Il faut désinstaller EA Desktop, ensuite lancer l'appli Xbox, installer le jeu and ensuite réinstaller EA Desktop.

Une fois cela fait, vous devriez pouvoir avoir accès à vos jeux EA Play depuis EA Desktop.

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