Can no longer access my Get To Work pack
Hi,
I am a Sims 4 PC player. I own the Sims 4 EA Play edition through Xbox, which has given me access to the Get To Work DLC. I usually play the game through my EA app and have bought all of my other DLC for EA; however so far I've been able to access all of my paid content including Get To Work within the same game without any issues. Until now - I recently bought and installed For Rent, and since then, when I've opened the game it has told me that I need to buy Get To Work before I can play my save, otherwise all of the Get To Work features I've used within the world will be removed and I risk corrupting the save itself.
When I open the game through the Xbox app (PC), this issue persists. I've tried repairing the game through the EA app - it actually showed that it was repairing Get To Work, which filled me with hope, only for it to still not work. Under "Manage Add-ons" in the EA app it doesn't show Get To Work at all under installed add-ons (I'm pretty sure it used to) and when I look at Get To Work itself it doesn't show that I own it at all Xbox or otherwise, saying I can either buy it outright or get a monthly EA Play subscription.
I don't have any options to repair my EA Play Edition using the Xbox app.
As far as I'm aware I still own EA Play Edition and therefore Get To Work. I don't know why I can't access it all of a sudden and can't play the game until this issue is sorted as I don't want to lose the Get To Work features I've used in my saves, which is quite annoying as I want to try my new pack.
Hi there @sharkfins13
Have you verified that your EA Play or Game Pass Ultimate subscription are still currently active? Please check the status of your membership and let me know what you're seeing.