Community Manager'Shouldn't happen' does not help when it does happen.
I am permanently locked out of using EA with my game pass and there's nothing I can do about it simply because something happened that ' shouldn't happen.'
Yes I did unlink it but the way the integration works clearly doesn't use much else other than the user ID name and although I made the ID name change while linked up already, your system had no recognition of that and I have to pay the consequences for it and all I'm told is that it 'shouldn't happen.'
I've written it off and essentially don't really use EA and although all the negative feedback and hatred that's put towards many large publishers, this is a beautiful example of a situation that could probably be investigated and resolved, but I'm only being told it shouldn't happen and essentially left with the consequences.
So for anybody else asking if there's nothing else to be done, unless you find someone within EA with the ability to actually change something on the back end to resolve the issue, you will not find any help. This happened over a year or so ago and I can do absolutely nothing with this account in regards to connecting it to GamePass even though both accounts were always the same. All it took was changing the user ID on the Xbox game pass account.
It really wouldn't take much for somebody to test this out and confirm and probably take the appropriate measures to ensure that a simple name change doesn't cause this. However, I'm beyond all this at this point and I really don't care anymore, I just know not to purchase anything related to this publisher and to avoid using their software.
I would have never unlinked the account had I known I couldn't relink it because of this simple disassociation however, I only unlinked it because it couldn't account for that association in the first place. I'm only writing this because I still get notifications on occasion of people that are responding to the same thread and it comes to my email, just want anybody else that might be frustrated and having difficulties resolving this to understand that you're likely not going to get the help you need and that it may not be worth pursuing just for the sake of your own stress because at the time it frustrated me a lot.
