Hi,my child has an Xbox/Microsoft child account with Game Pass Unlimited. He was using EA Play before it became available in GPU. He was using it on Xbox One without a single issue. Today he wanted to play NFS Heat on PC (Windows 11). I installed EA Play app, logged in with his Xbox account only to find that the games library is empty and he can't download anything - it's just empty page asking me for a redeem code.I was speaking with EA help twice today, but it still bothers me and I can't believe, that this might be true. They said that this is NORMAL for child accounts! And I only have to wait untill he turns 15 or 16 years old and then he will be able to play the game.I'm just looking for a confirmation that this is really the case. If so, why he can play that NFS Heat on Xbox One, but not on Windows 11? JUST WHY, EA. Support gave me only some blah blah about ToS and so. But I haven't agreed to any ToS when I clicked that "explore EA Play" button in Game Pass app on Windows. From my point of view, EA is denying me access to a service that I paid for.Please, someone help me with this one, because I'm going crazy.

Apparently, "will not be able to access the online aspects of certain games" means he can't browse, install and play any single game from EA Play, even if he is in required age. You should make that information VERY VISIBLE to a person who creates a child account.

I am having the exact same problem. What's the point of the game pass if I cannot add Madden Football that is rated 3+. Something else is going on here

I have this same problem. My son is 12 yrs old and I want to enable him to play a PC game (he has an XBox Game Pass). When clicking on the XBox Store to play the app, he is redirected to the EA App and gets a "404" error. He has no problems playing the EA game on the xbox, but it just won't work on the PC. I've attached screenshots on what we see on his computer.

@MinedAura194617 No you are correct that if you pay for Xbox Game Pass you should have access to all the EA Play games at no additional cost ( does not include the premium EA Play Pro games however).The above replies were alluding to the need to pay a seperate subscription for each platform you want to use EA Play on. For example, if I have a PS5 and subscribe to EA Play, I cannot login and use EA Play on my Xbox or within Steam (they will ask you for payment).The one exception for this may be with Game Pass ultimate as that is one subscription that covers Xbox and PC, and both include EA Play.The way EA has handled this is pretty confusing and anti consumer but I've made my thoughts clear on that in other posts.

Hello,Can someone from EA acctually answer on this issue? this is ridicioulos. XBOX and EA are scamming people telling them these games are included in the gamepass

Child account, Xbox Game Pass Ultimate and EA Play

29 Replies

EA_Darko
Community Manager
4 years ago
Hey @gleniu87 you can find all the info related to underage accounts here: https://help.ea.com/za/help/account/set-up-child-ea-account/

If an account is underage it will not be able to access the online aspects of certain games.

Darko
gleniu87
4 years ago
Apparently, "will not be able to access the online aspects of certain games" means he can't browse, install and play any single game from EA Play, even if he is in required age. You should make that information VERY VISIBLE to a person who creates a child account.
EA_Darko
Community Manager
4 years ago
Hey @gleniu87 a child account should still be able to browse the store and app, I am testing it now and can see all the games and add them.

Have you ensured that you are logged in with the correct account?

Darko
petehauge
4 years ago
I have this same problem. My son is 12 yrs old and I want to enable him to play a PC game (he has an XBox Game Pass). When clicking on the XBox Store to play the app, he is redirected to the EA App and gets a "404" error. He has no problems playing the EA game on the xbox, but it just won't work on the PC. I've attached screenshots on what we see on his computer.
EA_Darko
Community Manager
4 years ago
Hey @petehauge an underage/child account will not be able to access the same games and features as an adult account.

You can find more info related to a child account and features that can cause issues like this: https://help.ea.com/en/help/account/online-access-for-child-accounts/?mod=article_inline

Darko
petehauge
4 years ago
I'm going to be honest and say it makes no sense that my son can use the game on our XBox console and cannot use the SAME game on his PC. This is fundamentally busted.
So, can I do any of these to workaround this busted feature?
- Give my son permission to use the game on the PC (I'm his parent and should be able to give him permission)
- Link a different non-child account to his XBox account (since his XBox account has Game Pass), I can take any liability as his parent in giving him access to the games
- Convert his child account to a teen account (he is 12 yrs old) since I trust him with teen content as his parent? (the support person said I have to submit legal documentation like a birth certificate, but he's 12 so that doesn't fix this)
Please advise on any options we have to workaround this oddball and seemingly busted limitation.
EA_Darko
Community Manager
4 years ago
Hey @petehauge if the account is not able to access the features due to being a child account then you will need to wait till such time as the account is able to age up.

Our live support team will be able to provide more information in relation to this.

Darko
yallateef
3 years ago
I am having the exact same problem. What's the point of the game pass if I cannot add Madden Football that is rated 3+. Something else is going on here
Assault_Lemming
Rising Novice
3 years ago
This doesn't make any sense. I want to play battlefield with my son. I own game pass so we can play games together. Where is the option to just give him permission to play any game I say he can play????
MinedAura194617
3 years ago
@EA_Darko This really is a disaster
There are games aged 3+ on PC game pass from EA that are not accessible to kids subscribing. My children are 10 & 12. Can’t use EA games on PC. Is there any work around yet?