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gleniu87's avatar
4 years ago

Child account, Xbox Game Pass Ultimate and EA Play

Hi,

my child has an Xbox/Microsoft child account with Game Pass Unlimited. He was using EA Play before it became available in GPU. He was using it on Xbox One without a single issue. Today he wanted to play NFS Heat on PC (Windows 11). I installed EA Play app, logged in with his Xbox account only to find that the games library is empty and he can't download anything - it's just empty page asking me for a redeem code.

I was speaking with EA help twice today, but it still bothers me and I can't believe, that this might be true. They said that this is NORMAL for child accounts! And I only have to wait untill he turns 15 or 16 years old and then he will be able to play the game.

I'm just looking for a confirmation that this is really the case. If so, why he can play that NFS Heat on Xbox One, but not on Windows 11? JUST WHY, EA. Support gave me only some blah blah about ToS and so. But I haven't agreed to any ToS when I clicked that "explore EA Play" button in Game Pass app on Windows. From my point of view, EA is denying me access to a service that I paid for.

Please, someone help me with this one, because I'm going crazy.

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