Got it, thanks! The charm should have been added to your account automatically if you've got an active EA Play membership. If you still aren't seeing it on your account I'd recommend getting in touch with the EA Help team so they can take a look.
For more information on how to set up a case with them visit the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.
/Kent
Community ManagerGot it, thanks! The charm should have been added to your account automatically if you've got an active EA Play membership. If you still aren't seeing it on your account I'd recommend getting in touch with the EA Help team so they can take a look.
For more information on how to set up a case with them visit the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.
/Kent
Hi Kent,
I had this same issue today and EA Help that they can't help and that I need to contact Sony, which I did and Sony says it is an issue on the EA side as they are seeing my EA play subscription. Please refer to ticket https://answers.ea.com/t5/EA-General-Questions/Have-not-received-EA-Play-Packs-in-Madden-22/m-p/11151599#M379274 which I have summarized below:
I bought EA Play yesterday via the EA website for Playstation but have not received my membership benefits packs - https://www.ea.com/ea-play/member-benefits
I reached out to EA Help via the website but the analyst said that EA can do nothing about this even though they see that I have an EA Play account (the discount on points purchases is also showing in the Madden store) and that I need to contact Sony to resolve. This doesn't make sense to me as EA itself says to contact EA Help for this issue - https://answers.ea.com/t5/EA-Play-Console/Claim-EA-Play-rewards/td-p/10156289
If you could assist, I would greatly appreciate it as Madden 22 even reminds me to claim the packs and I don't see where they can be claimed.
Thanks in advance.
Did you get your rewards because same thing is happening with me on fifa 22 purchased ea play and not receiving any of my fifa 22 rewards
I have the same problem, fifa 22 ps5. Didnt get the tifo item from ea play and also not the extra xp boost. Why? Help pls, i mean i paied 3.99€ thats just scaming, isnt it?
Community ManagerHey everyone,
I'm sorry, but missing content isn't something we would be able to help with over Answers HQ. I can only recommend getting in touch with the EA Help team so they can take a look.
You can find more details on how to set up a case with the team at the EA Help website. If you prefer, you can also speak with the team over Twitter or Facebook instead.
