I have fixed it. I cancelled the subscription and resubed.
Thank you for your help 🙂
Community Manager@Benjones264 When you log into EA.com, under connections, do you see the Xbox Gamertag you use linked to the EA account itself?
If it still says to purchase it, it sounds like its the wrong sub but we cant see your Xbox subs only EA Play subs. Being that it is Game Pass and not EA Play directly, got to make sure everything is linked correctly, and the right sub for Xbox was purchased on the right linked accounts.
I have fixed it. I cancelled the subscription and resubed.
Thank you for your help 🙂
Community Manager
@Benjones264 wrote:
I have fixed it. I cancelled the subscription and resubed.
Thank you for your help 🙂
Right on! Happy to hear you were able to get that resolved!
I have a similar problem being I already owned game pass and had it linked to my ea app and literally played for the past two weeks and the sub ended and i had to renew it. After i renewed the sub on gamepass the ea app doesnt recognise i have it anymore and i cant access the game i played before while its still installed on my pc. Tried relogging and also delinking the xbox platform account and linking it again but it didnt fix the issue still.
Just happened to me as well, yesterday I was playing just fine, my monthly fee was paid and I tried to log in today and play some nfs unbound. Not working, due to no active subscription..
