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Pollen-Samantha's avatar
Pollen-Samantha
3 years ago
Solved

EA app doesn't detect my EA Play

EA Desktop app doesn't detect that I'm already an EA Play member, can't add games to library - error code 57202
pc
  • General_PapaBea's avatar
    General_PapaBea
    3 years ago
    @Pollen-Samantha It's an ongoing issue. The only real solution I've found so far is to not play and wait for EA to fix itself... again.
leeg3009uk's avatar
leeg3009uk
3 years ago

I have EA Play via Game Pass PC but nothing will install??

I have linked the accounts and it all shows on settings but on GAME PASS - Error when try to install

On EA APP - Asks me to pay and join to install?

What the heck is happening?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @leeg3009uk What is the error message you get when trying to instal via the GamePass client?

    Also when you have a moment can you run through the following...

    • fifarunfakuea's avatar
      fifarunfakuea
      3 years ago

      @EA_Illium any other tips please to fix the issue, i get no spicifc error i just cant open games from ea play (its says i am not subscribed).

      Note: i cleared cache didnt work, that just made the game also disapear from my Xbox app on pc.

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        3 years ago
        @fifarunfakuea We did have a recent issue with EA App that should now be clear can you restart the clients and test once more in case this was connected to the issue we previously saw reports on?
    • SeasonXIII's avatar
      SeasonXIII
      3 years ago
      @EA_Illium Man you do not know how long I was trying to figure out how to fix this problem! You are a god send lol resetting my cache is what did it, once the app restarted all my games we're back and it recognized my ea play subscription. Thanks a lot!
  • Anonymous's avatar
    Anonymous
    3 years ago
    @leeg3009uk There seems to be a problem. I also have the GAME PASS but it won't let me play any EA games since 2 hours ago.
    Used to work like a charm, something is broken.
  • fifarunfakuea's avatar
    fifarunfakuea
    3 years ago

    me 3 same issue game pass ultimate on PC cant run bf 2042 where it was working just yerterday .. now its says i dont have EA play 

    • General_PapaBea's avatar
      General_PapaBea
      3 years ago
      @fifarunfakuea Same here. Got gamepass, it all worked great for 3 days, now the app refuses to acknowledge my sub.

      This is why I will never purchase an EA game. Such rookie problems for an older game company.

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