Forum Discussion
@Paulnoah5407 Can you break down what is happening on your end?
on the xbox app i tried to install it on game pass and i have xbox game pass ultimate and it takes me to the ea store and it wants me to buy it or get monthly to play why is this happening?
- 2 years ago
@Paulnoah5407 they want you to pay twice, 1 on gamepass and 1 from ea play, they want money, all the money, twice the money
(cm edit - removed caps)
- EA_Shepard2 years ago
Community Manager
@Vertutame That is incorrect. It has nothing to do with paying twice.
@Paulnoah5407 If you have Game Pass Ultimate, it does include EA Play for Xbox yes. When you open up the game or try to install a game and it asks you to purchase it, typically is it because the Xbox account you are on isn't not linked to the right EA account, or there is a sync issue.
Log into EA.com with your EA account. Go into the connections tab and make sure the right Gamertag is linked. If not, check out the Unlink a platform article it will provide you with all the steps to resolve that part.
If the correct accounts are linked, try the following steps:
- Close the EA app.
- navigate to the Xbox app
- Go to settings (click your name top left corner)
- Select "extensions"
- Disable the extension for the EA App
- Locate the game you want to download on the Xbox app
- You'll notice that the install selection has now gone away and been replaced by an option asking you to "enable extension"
- Enable the EA app extension
- The Xbox app should then launch the EA app automatically
- Once you see the EA app open, you should now be allowed to select an SSD/HDD to install the game
- EA_Shepard2 years ago
Community Manager
@Paulnoah5407 @Vertutame Are you still having issues with the Xbox App and Game Pass and installing or playing games?
- 2 years ago
I am having the same issue and multiple other people are reporting it on various social media platforms. Seems there is a break in the connection between Game Pass and EA play.
About EA Play
Recent Discussions
- 7 hours ago
- 8 hours ago