EA Play - NHL 20 has a lock icon

Hello,

I am a longtime EA Play subscriber on my PlayStation 5 with a current subscription, and I am having trouble with a game I am currently playing. 

I have been playing NHL20 on my PS5 for a very long time (I have almost 500 hours on it), and I went on holiday for a about 10 days and suddenly I cannot play the game. When I go to launch it I get an error message that says I need to purchase it,  but when I go to look at the game it isn't available for purchase. 

I had a chat with a clueless EA support rep who said the game was no longer supported because the servers were just shut down, but that isn't accurate as the servers were shut down in 2024.

I would like to continue playing this game. I had a similar issue with NHL25 and NHL26 with them having lock icons and being unplayable, and support here ended up giving me a code for NHL25, as they said it is a known issue. 

Can someone look into this and assist me please?

Thank you!