Hey all, can you check your console and see if the full game is showing up for you now.
Accepting as solution for visibility.
Darko
Community ManagerHey @scad55 it's still showing as included for me, have you spoken with PSN support to see if there is anything on their end that could be causing the issue you are seeing?
Dakro
Hello, i talked with psn and they say, they can see the reciept which we bought the full game. But suddenly the game turned into trial and closed. Now anytime i want to re download the game, it automaticly dowloads trial and when i see f1 2021 on ea play game list it says full price.
Also, when i go into ea play menu on ps store, the f1 21 game is not shown as free but with 10 percent discount.
Psn said i should talk wih ea, and ea could make it free again or redeem us a code.
Community ManagerHey @scad55 I'm looking at it on my PS5 now and game is showing as part of EA play for me.
If you got the game through EA Play then we would not be able to give you a code for the game.
If the game is showing as not being part of EA Play then this is something on the PSN side that we have no control over.
I'm not seeing other reports of this on here or elsewhere so it seems for the moment to be an isolated incident.
PSN support would be the best point of contact for this, failing this you can speak with Codemasters support: https://www.codemasters.com/
Darko
Community ManagerHey all, can you check your console and see if the full game is showing up for you now.
Accepting as solution for visibility.
Darko
Community ManagerHey @4Beyaz-Fil great to hear that F2 2021 is fixed, there have not been reports of issues with the other games.
Darko
Hey @EA_Darko I have still the problem tho. I am an ea play member but still game is opening with trial mode. What should i do?
@EA_Darko same problem here F1 2021 fixed but it takes two, me legendary and madden not included in ea play...
