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Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago

EA Play is not available for Mac - How to download The Sims 4 and DLC

Since writing this guide The Sims 4 base game is now free to download in Origin but the following information is relevant if you are prompted to sign up for an EA Play subscription account at any ...
technical issues
TerezkaM04's avatar
TerezkaM04
6 years ago

Hi, 

I have a problem with installation. When I am in My game library, I can see the game (the sims 4), but there is no button "INSTALL".

I have Macbook Air 2015. 

What shall I do? ☹️ please

Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@TerezkaM04

What is showing instead? Could you please post a screenshot?
  • TerezkaM04's avatar
    TerezkaM04
    6 years ago

    I downloaded the legacy edition and there is suddenly an orange window, but empty, and no clicks when clicked. 

    • TerezkaM04's avatar
      TerezkaM04
      6 years ago

      before I downloaded the legacy edition it looked like this

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago
        @TerezkaM04

        You do not need the Legacy Edition as your Mac is a 2015 model. It is NOT a general fix but for those who have 2011 or earlier model Macs that do not support Metal.

        Your problem is that you have Origin Access which is not available for Mac. You need to buy the game outright through Origin.

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