EA Play Pro did not expire on expiration date
This might be a one of if not the weirdest thing that happened to me. So my EA Play Pro subscription should have ended on the 14th of January and since I wasn't able to renew it due to not having money for it, I tought I'll let it expire and I'll resub to EA Play Pro whenever I have money for it. But for some reason, it is still active on the 16th of January, and whenever I check if my subscription ended, it still says that it'll end on the 14th of Jan. (shown on the picture atteched below). Whenever I tried to manually cancel the subscpription or renew it, nether of these worked, and it still says that my EA Play Pro is active and it'll renew on the 14th of Jan. which I really can't understand how it's happening. I am asking everyone, including mods or devs to help me in this case because I really don't want to get my account banned because of something that's not my fault, at least I think it's not my fault. The only thing I can think of, what could be the reason of this huge bug is that I used a credit card that's no longer useable due to certain circumstances, and I only changed the card today so that way it can bill me for the next month of EA Play Pro.
Thank you if you can help me out in this case, I'll really appreciate if you can provide anything that could be helpful, so my account don't get banned!
Hey H4rdC0r3_YT, let me begin by saying that you shouldn't worry, your account should be safe!
In these cases, it's always best to either cancel the subscription or change the payment method before the subscription expires.
However, please make sure to reach out to our EA Game Advisors so they can check this for you and, if necessary, resolve any payment issues you may have.
Unfortunately, here on the forums, we don't have any access to your EA Accounts, so there is nothing else we can do!
Keep us posted and let us know if you manage to have this sorted out!
