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theaek7's avatar
theaek7
10 months ago
Solved

EA Play Pro Membership was canceled due to payment method

I got 2 e-mails at noon today, one saying that I needed to update my payment method and the other saying that my subscription was canceled. one came at 13:01 and the other at 13:02. I had updated my ...
pc
  • theaek7's avatar
    theaek7
    10 months ago

    @EA_Shepard thanks it worked. I was able to go to the support section. I also created a case, but after saying resume case, it gives time for chat. the time is constantly changing. i have been waiting for about 30 min for 7 min waiting time to pass. how can i solve this problem.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
10 months ago

@theaek7 

Gotcha. Try this. Pull up a browser and clear all cache and history from all time.

Then close it open a new tab and go to Help.ea.com

Make sure you are not logged into the site. Then try the following. If they do not work, just change the options but stay logged out.

  • Select the Games Support tab
  • Select EA App or EA account
  • Select See all help topics
  • Select one of the account issues like I cannot log in
  • You may get a pop-up that says login and get faster help
  • Select Continue without logging in
  • This should give you the chat/email option
theaek7's avatar
theaek7
10 months ago

@EA_Shepard thanks it worked. I was able to go to the support section. I also created a case, but after saying resume case, it gives time for chat. the time is constantly changing. i have been waiting for about 30 min for 7 min waiting time to pass. how can i solve this problem.

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