EA Play trial - this trial can only be played on the account that downloaded it.

It's happening with the full version both through Game pass and with cloud gaming. Since the first day it was on game pass it would prompt for the full version but we could just back out and continue to play. But for 4 days the "ok" to back out is gone and the game is completely unplayable for all game pass and cloud. I've tried 3 different xbox all with the same result, so it's not about an installation.