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IMM0RTAL_KILLER's avatar
IMM0RTAL_KILLER
4 years ago
Solved

f1 2021 pc game pass

Hello

Today i heard that f1 2021 is available on XBOX game pass ultimate through ea play

but i went on the xbox app on my pc in game pass section of games and i didnt found it

and the other 2 games that were available f1 2019 and f1 2020 were gone and listed as "not available",

but i have a friend that has a XBOX ONE and he is able to play f1 2021 just fine on game pass

When i go to steam i see that f1 2021 is playable in ea play steam (i previously was subscribed on steam but then i switched to a xbox membership).

Looking forward for a solution

Thanks :-) 

pc
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Hey @IMM0RTAL_KILLER it may be worth speaking with Xbox support to see what they can recommend, there may be an issue with games displaying for you or a regional issue that is causing F1 21 to not be available to you.

    When I check the site it is showing as part of Game Pass for me: https://www.xbox.com/en-US/games/f1-2021


    Darko

6 Replies

  • IMM0RTAL_KILLER's avatar
    IMM0RTAL_KILLER
    4 years ago

    Hi

    I'm located in portugal.

    I though i will add some screenshots of what i see

    The only thing that is displayed is f1 2019 and that is also not available.

    Thank you 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @IMM0RTAL_KILLER it may be worth speaking with Xbox support to see what they can recommend, there may be an issue with games displaying for you or a regional issue that is causing F1 21 to not be available to you.

    When I check the site it is showing as part of Game Pass for me: https://www.xbox.com/en-US/games/f1-2021


    Darko

  • KatsuhikoX's avatar
    KatsuhikoX
    4 years ago

    I have the same problem and already spoke with the support team 

    Guess what they showed me the middle finger?

    Both EA Play and Codemasters took the money from me and now they just blame each other without offering any solution

    This is the reply from the official EA Play support team:

    Shantanu: Thank you for the patience Victor as I have checked in your account everything is perfectly fine and as I also tried to fetch the information for this concern so we are also not have that information so in this case I would suggest you to reach back to codemaster support I hope from there you will get all the information for your concern.

    And this is the reply from Codemasters:

    Thank you for submitting your recent request to Codemasters Customer Services in reference to F1 2021.
    Please contact EA again and be sure to tell them that your issue is with EA Play. We can only help with F1 2021 if you already have the game and are unable to run it - we cannot give you access to the game.

    Kind regards,
    Rob
    Codemasters Customer Services
  • KatsuhikoX's avatar
    KatsuhikoX
    4 years ago

    Later on, the same guy from EA Play support team lied to me that the issue will be solved and I will be able to play the game.

    Shantanu and Himanashi are the support guys, I am the visitor

    ( 33m 45s )Shantanu: I can literally understand your feeling and your frustration that's why I considered your issue on the top priority.

    ( 36m 10s ) Shantanu: Victor, I am afraid as I cannot commit any time frame on behalf of my higher authorities else it would be a false commitment. But if you ask me personally I believe it should be fixed as soon as possible as our best team is already on it.

    After a few days I spoke with another colleague of Shantanu. This is what he said:

    ( 24m 4s ) Himanshi: I will be reporting the Adviser for sharing incorrect information with you. 

    ( 29m 26s ) Himanshi: You can get in touch with steam support and cancel your membership.

    ( 29m 52s ) Himanshi: This cannot be fixed

    ( 29m 52s ) Visitor: is the best team not working on it anymore?
    ( 29m 59s ) Visitor: is not top priority anymore?
    ( 30m 8s ) Visitor: ok, so your colleagues lied to me?
    ( 30m 10s ) Himanshi: There is no such priority.
    ( 30m 25s ) Himanshi: I have already mentioned it that I will be reporting the Adviser on my end.
    ( 30m 41s ) Himanshi: I can see the message on my end and I have checked it
    ( 30m 51s ) Visitor: ( 33m 45s ) Shantanu: I can literally understand your feeling and your frustration that's why I considered your issue on the top priority.
    ( 30m 58s ) Visitor: So it was just a lie
    ( 31m 9s ) Visitor: ok, but he is not the only one
    ( 31m 20s ) Visitor: your other colleague kept me on the line for 100min
    ( 31m 25s ) Visitor: saying that he will fix it
    ( 31m 30s ) Himanshi: I will be reporting all the Advisers on my end.
  • lastriko's avatar
    lastriko
    3 years ago

    it seems that nothing has changed, ea is still cheating and stealing from us
    this is an ad from today

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