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Pin3appl1's avatar
Pin3appl1
Seasoned Newcomer
4 months ago
Solved

Get to work not free anymore?

Hi all, 

I have the Game pass ultimate and EA play, Sims 4 is for free and so far Get to work add on was free as well, but it’s not anymore? I logged in today and it’s not there, it says I need to buy it for 35£. Anyone could help? 

pc
  • EA_Solaire's avatar
    EA_Solaire
    4 months ago

    Hi all,

    Please first verify that your Xbox Ultimate membership is currently active. If your membership is active, please try launching The Sims 4 through the Xbox PC app- once you've launched through Xbox PC, you should be able to play via EA app again.

    If you still have issues once you've tried this, please let me know! 

3 Replies

  • Mage6146's avatar
    Mage6146
    Newcomer
    4 months ago

    I logged in today and the EA app deleted my entire library. When I re-downloaded the Sims 4 my add-ons were all there except Get to Work. I went through all my past receipts and couldn't find one for it. Didn't even think about EA play until after I saw someone else say GTW is included in ea play. Weird thing is I never remember signing up for EA play or habe any payments going out for it. I can't figure out what happened. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi all,

    Please first verify that your Xbox Ultimate membership is currently active. If your membership is active, please try launching The Sims 4 through the Xbox PC app- once you've launched through Xbox PC, you should be able to play via EA app again.

    If you still have issues once you've tried this, please let me know! 

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