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EA account is linked to my psn","id":"message:7569146","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:5111211"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ea-play-general-discussion-en"},"conversation":{"__ref":"Conversation:conversation:7569146"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7569146"},"body":"

My psn account has been taken over by some random ea account that is called like *snip*. And I have NO idea where this came from and why. Because of this hacker I can’t have access to my ea games or link my ACTUAL EA account to it because I can’t remove the hackers email when I don’t have their info. And I have been trying to get help from customer service but it’s like they completely ignore my issue over and over. I tell them it’s not my account but they keep telling me to to verify that it’s my account when I already told them it ISNT. This situation is so frustrating. And everybody keeps referring me to different places without actually helping and they end up just saying that there is nothing they can do. They even hung up on me when I wasn’t finished, straight up told me bye have a good day and hung up when I hadn’t finished my sentence. It’s so ridiculous fr who allowed these ppl to work in customer service bcz now I’ve spent money on games THAT I CANT EVEN PLAY. Has anybody with this issue ever gotten it resolved? Bcz Ive seen tons of people with this problem and EA straight up doesn’t care AT ALL. Now what do I do?

\n\n

EDIT by EA_Jason: Mail address removed. 

","body@stringLength":"1245","rawBody":"

My psn account has been taken over by some random ea account that is called like *snip*. And I have NO idea where this came from and why. Because of this hacker I can’t have access to my ea games or link my ACTUAL EA account to it because I can’t remove the hackers email when I don’t have their info. And I have been trying to get help from customer service but it’s like they completely ignore my issue over and over. I tell them it’s not my account but they keep telling me to to verify that it’s my account when I already told them it ISNT. This situation is so frustrating. And everybody keeps referring me to different places without actually helping and they end up just saying that there is nothing they can do. They even hung up on me when I wasn’t finished, straight up told me bye have a good day and hung up when I hadn’t finished my sentence. It’s so ridiculous fr who allowed these ppl to work in customer service bcz now I’ve spent money on games THAT I CANT EVEN PLAY. Has anybody with this issue ever gotten it resolved? Bcz Ive seen tons of people with this problem and EA straight up doesn’t care AT ALL. Now what do I do?

\n\n

EDIT by EA_Jason: Mail address removed. 

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الانتقالات","conversation":{"__ref":"Conversation:conversation:12123015"},"id":"message:12123015","revisionNum":3,"uid":12123015,"depth":0,"board":{"__ref":"Forum:board:ea-play-general-discussion-en"},"author":{"__typename":"User","uid":5503605,"login":"saifww1000","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"}},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2025-04-23T01:51:26.865-07:00","lastPublishTime":"2025-04-23T02:01:14.007-07:00","readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community 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Hacker EA account is linked to my psn","moderationData":{"__ref":"ModerationData:moderation_data:11989931"},"body":"

I am currently dealing with this exact same issue. I am beyond frustrated that there seems to be no fix for this issue. 

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Hello ceeclearly,

\n

this thread is already quite old, and therefore I am going to close it in accordance with our ruled regarding necroposting.

\n

If your issue persists or you have a new one, please open a new thread or, as described here, please contact an advisor, as we do not have access to account information here in the forum.

\n

Thank you!

\n

/closed 

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Hey @elluffy00 

\n\n

If you believe someone else has accessed your account you will need to get in touch with an advisor for further assistance. They will be able to look to verify and look into your account further, also we have a help article to review that talks more about account security. 

\n\n\n

Thanks!

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This exact same problem has happened to me and ea help has done nothing to help me. Is there no way for them to remove my psn account from an EA account that is NOT MINE?! 

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Has anyone had this resolved? I've been trying to get into contact with EA for a month now and I can't reach anyone. This is beyond stupid. 

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@elluffy00This happened to me today. However, the EA support person could not relink my primary account to PSN but instead linked a different email account of mine which makes no sense to me as to why my main EA account cannot be relinked to PSN. such a pain

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Did you ever find a solution or get help for this? It's been over 2 years for me of back and forthing. Still no help and my PS is still linked to a hackers EA. :\"(

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I have this issue since Wednesday. 

the EA ‘’’help’’’ is about as much use as a blind guide dog. 

How can such a big organisation be happy to sit there and take money off customers without offering a customer service?!! It’s daylight robbery. 

someone has hacked our accounts, our security is compromised and EA offer next to no protection. 

I have no idea what to do next, there is no way to recover the account from an unknown email address. 

my EA account is still linked to my correct email account but my PSN has been linked to a random email. 

if anyone has any idea of how to sort this it would be highly appreciated. Anything except ‘use the chat function’ because ITS A SCAM AND DOESNT WORK. 

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@EA_Illium this is what comes up. Can we get actual help instead of that useless help link. 

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I have the same issue. Get this message when I try to add my ea account to my psn account. Obviously not my email or account. Just brought and downloaded 2 ea games and now they are basically useless.

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