How can I check if I have EA Play active subscription?
Hello, more than a month ago I subscribed to EA Play from my Xbox and I paid for the whole year in advance. I did this because I wanted to receive promo stuff to FIFA 23, like supercharge pack etc. However, I didn't receive any supercharge pack yet. So I wanted to check if my EA Play subscription is active at all. But I really don't know where to check it. I didn't find it in the EA mobile app on iPhone, I didn't find it on Xbox, and I didn't find it in the web version of EA Play in "Manage my account" part. Could you please help me? (mainly with how to check the subscription, and possibly also how to claim the supercharge packs for FIFA23). Thank you
HI @Banza582 You can check your EA Play subscriptions two ways.
One you can log into your EA Account portal and check under the EA Play tab. Secondly, you can check through your Microsoft account under the Services & Subscriptions tab.
- You should also be able to go to your Xbox, under Manage my games and apps > Library > EA Play tab. Should show if you have an active one.
If you are seeing the subscription as expired, or not seeing one you can try reaching out to our support to confirm if we see one on your EA account. If not we would need to locate the correct account or sign up for the subscription again.
Cheers!
