Solved
I cannot purchase an ea play subscription on my ps5
Everytime I've tried it just doesn't not work and says an unidentified error occurred please try again in a few moments this has been a problem for months now
Forum Discussion
Same problem for me. I can buy anything except EA play.
EA_Blueberry
Community Manager
Community Manager@100pVRX
Hey there. Question for you, have you tried reaching out to PlayStation Support to see if there is anything on the PSN account preventing you from purchasing it? Although EA Play is our service, the transaction itself goes through the PlayStation account through PlayStation's marketplace.
- @EA_Blueberry yes i do. they ask me to ask EA for help. but when I ask EA, they tell me the same thing. go ask Sony. but I found my own solution anyway.
EA_JasonEA SPORTS FC™ Team
Hi @arefixed,
Unfortunately we cannot help with payment issues for EA Play on PlayStation. As the purchase is done through PlayStation, you will have to reach out to PlayStation.
I don't like sending someone to a support team after they told them to ask us, but in this case there isn't much that we can do.
You also mentioned that you managed to fix this by yourself, could you explain how you fixed it? It could help others that encountered the same issue as you have.
Ea play isn't on PS5 that is why
- EA_Jason
EA Play is available on PS5 @hellbringer2I:
how do u do it
Hey y'all i found a workaround! Load up the PSN credits and additionally add a MasterCard card to the wallet. This seemed to work for adding the EA Play subscription to a PS5. Not sure if it's payment rails related or whatnot, but figured I'd give folks some guidance on what worked for me.
EA_DarkoGoing to lock this as it is quite old @v2g2m4dddgjy but thanks for sharing your solution.
Darko
