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Adrian2times's avatar
Adrian2times
Seasoned Newcomer
1 month ago
Solved

Order history completely gone

I´ve been using my account for several months and on 6 June 2026 I upgraded my EA Play monthly to EA Pla Pro yearly. Been playing EA FC 26 and EA F1 25/26 for a month and suddenly the EA Play Pro sub...
ea play
ea play pro
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  • EA_Leeuw's avatar
    EA_Leeuw
    1 month ago

    Hi Adrian2times​ ,

    If your entire order history, saved payment method, and EA Play Pro membership have disappeared at the same time, the most likely explanation is that you are currently signed in to a different EA Account than the one used for the purchase.

    Please first sign out of the EA app and double-check that you are logging in with the exact email address originally used for the subscription. Also, check whether you may have previously signed in through a linked platform account, such as Steam, PlayStation, Xbox, Google, or Apple.

    If you are certain that you are using the correct EA Account, this will need to be reviewed by EA Help, as we cannot access account, payment, or transaction details through the forums.

    Even without the original confirmation email, provide support with as much payment information as possible, including:

    • The purchase date and amount
    • The last four digits of the payment card
    • The transaction description shown on your bank or credit card statement
    • Your EA Account email address
    • Any screenshots of the charge


    Do not post any payment or personal information publicly here.

    You should also check whether the purchase appears under a different EA Account you may own. If support is still unable to locate it, ask them specifically to verify which EA Account the transaction and EA Play Pro membership were attached to.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
1 month ago

Hi Adrian2times​ ,

Thanks for the update. I understand that you contacted EA Help again and specifically asked them to check which EA Account the transaction was linked to, but they were still unable to resolve it.

Unfortunately, we cannot access account, billing, subscription, or purchase records through the forums, so I’m unable to locate the transaction or restore the membership from here.

The next step is to contact EA Help again and provide the credit card statement showing the charge, along with the purchase date, amount, currency, transaction description, and the last four digits of the card. Please also ask for the case to be reviewed specifically as a missing EA Play Pro purchase rather than only as a missing order number.

If you received a case number from your previous contacts, keep that available so the advisor can review the earlier interaction. Please do not share the case number or any payment details publicly on the forums.

Adrian2times's avatar
Adrian2times
Seasoned Newcomer
1 month ago

Hi EA_Leeuw​ ,

I contacted EA Help again and pasted your exact phrase, "The next step is to contact EA Help again and provide the credit card statement showing the charge, along with the purchase date, amount, currency, transaction description, and the last four digits of the card. Please also ask for the case to be reviewed specifically as a missing EA Play Pro purchase rather than only as a missing order number."

Still same answer from EA Help, please provide your order number...

Case number is #250834503

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