Forum Discussion

Rising Newcomer

23 days ago

Solved

Request for EA Play Pro Subscription Cancellation and Refund

Dear Support Team,

I hope this message finds you well.

I am writing to inquire about a refund for my EA Play Pro subscription. I am a Korean customer, and I received a notification that my EA Play Pro subscription was charged as a recurring payment in the early morning of January 12, 2026 (Korean Standard Time). The original payment was processed on January 11, 2026 (Korean Standard Time).

As I am no longer using this service, I would like to kindly request the cancellation of my subscription and a refund for the recent charge.

I would appreciate your assistance and look forward to your response.
Thank you very much for your time and support.

ea play

ea play pro

purchase issue

EA_QueenBee
23 days ago
Hey Bolbalgan4,

Usually we don't offer refunds for subscriptions, but you can still always try reaching out to our live support team and they'l see what they can do for you. There's a button at the bottom of the article that'll help you reach out.

2 Replies

EA_QueenBee
Community Manager
23 days ago
Hey Bolbalgan4,

Usually we don't offer refunds for subscriptions, but you can still always try reaching out to our live support team and they'l see what they can do for you. There's a button at the bottom of the article that'll help you reach out.
Bolbalgan4
Rising Newcomer
22 days ago
Thank you for your response. Even though I continue to submit inquiries through EA Help, my cases do not appear in ‘My Cases.’ I also saw a message stating that I would receive a response via email along with a reference number, but I have not received any emails for several days.