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sweeetspring88's avatar
1 year ago

Unable to Redeem EA Play Code To EA Account

i have ea play 10 characters code but i can't redeem it

3 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @sweeetspring88 Hey, we will need some more info on what happens when you try to apply that code to your EA account/

    Where are you trying to apply it?
    What errors do you get?
    Have you tried the EA site and the EA app?

    Can you please attach a screenshot of any error(s) that you receive?

  • I bought it from an online store and tried to put it on the website and the pc app. it says i cant use it in my country

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago
    Hi @sweeetspring88, That I am afraid we cannot change. If the code is region locked that is an issue that the retailer has to fix on their end. Typically with a replacement code that is more world wide vs a regional code. Support here has no way to alter that.

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