Forum Discussion

Seasoned Newcomer

2 months ago

Solved

Unknown EA account linked to Xbox account

I recently got the Xbox Game Pass for PC but ewhen I try to play an EA Play game it prompts me to link an EA account. I follow the steps and when i try to connect both accounts it display this:

"The accounts cannot be linked because your account DANTAKULLO from Xbox already has a link with the EA Account (unrecognized email)"

The live chat support hasn't been helpful at all, keeps asking me the same questions so I decided to post here.

Hopefully someone could help me with this issue. Thank you!

EA_Aljo
2 months ago
Hi there. Thanks for reaching out. I'm sorry to say, we can't help with account related issues over the EA Forums. An advisor should be able to help with this as long as you can verify you own the account. Please use the 'Contact us' button at the bottom of this page to open a case.

4 Replies

GhettoDream
New Novice
24 days ago
People can’t play the games because you haven’t fixed this broken bot yet. If nobody finds a new way to let this happen then every single person with an old account is just unable to play any ea game online and so they’ll never buy your products. This Is short sighted and bad for value.
EA_Aljo
Community Manager
2 months ago
Try a different description for your issue. You should get a link to an article that will let you open a case.
DANTAKULLO
Seasoned Newcomer
2 months ago
I've tried doing that but it only prompts the EA next step ai chat that keeps looping with the same questions
EA_Aljo
Community Manager
2 months ago
Hi there. Thanks for reaching out. I'm sorry to say, we can't help with account related issues over the EA Forums. An advisor should be able to help with this as long as you can verify you own the account. Please use the 'Contact us' button at the bottom of this page to open a case.